What Is Mediation?
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What Is Mediation? |
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Mediation, or principled negotiation* is a confidential, voluntary method of resolving disputes by negotiation and agreement in a non-coercive manner, facilitated by a mediator. "Mediation provides a context in which the parties involved can deal constructively with the disagreements and tensions that have kept them at odds." --Roger Justice Fleischmann *"Getting to Yes" by Fisher and Ury |